FAQs


What kind of charity is When Humans Kind associated with?

One of our pillars is our movement to making this world a better place. Each quarter, we focus our efforts in highlighting one kind human out there helping achieve that mission - the "unsung heroes" of our society. We look at what they're doing, day in and day out, to make a difference in our world. The goal is to bring to light the different ways everyone can make an impact, big or small. That month we will donate a portion of our proceeds to the cause they are fighting for.

Stay up to date with our efforts on our blog ACTS OF KINDNESS. If you have someone you would like to see be recognized for making a difference in our world as a kind human, visit our Nominations page.


Where are When Humans Kind products made?

When Humans Kind is an American owned and operated company. Our graphics are designed by our creative team in Grand Rapids, MI. Then the garments are printed in Los Angeles, CA. Our products are constructed with a mix of offshore and U.S.A. manufacturing. The manufacturers we partner with abide by strict rules and regulations ensuring our garments are ethically sourced and produced in a sweat-shop free environment.

You can read information about our vendors manufacturing practices at the links below:


How should I wash my When Humans Kind garments?

Because Direct to Garment (DTG) printing is the design bonding to the glue (pre-treatment) and not the actual shirt, washing incorrectly can result in excessive damage to the printed design.

While the manufacturers do provide washing instructions, these do not necessarily take into account the added print on the garment. We suggest using the follow instructions when washing your garment:
*Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Only non-chlorine bleach, when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.*

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High temperature washes can fade and crack the print, and high temperature dryer settings can shrink the garment, as well as damage the print.


Are When Humans Kind products eco-friendly?

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.


I need to cancel my order, what do I do?

Each one of our products is printed at the time of order. We don't stock pile inventory. Instead, we print your item after you order it. This makes canceling an order tricky. To get the full details on our policy, visit our Shipping & Returns page. Feel free to reach out to us with any questions.


Do you ever run sales or promotions?

Not really. If we discounted our products, that means less proceeds will be available for the organizations we support. We'd rather avoid the promotions game and instead focus on our mission.


The item I wanted isn't there anymore. Can I still get it?

We are constantly changing the items we have available. This is based on our current cause and campaign we are supporting, but also based on product availability from our vendors. If the product is not on our site anymore, it's because it's no longer available.

Since our catalog is always evolving, if you see something you like, we encourage you to buy it right away to avoid missing out!


I'm interested in selling When Humans Kind apparel. Who should I contact?

We partner with retailers to bring When Humans Kind products to more people around the world. If you're interested in selling When Humans Kind apparel, fill out the wholesale application here and we'll get back with you as soon as possible!